At Darius Scents, we take immense pride in the quality of every fragrance we deliver. We understand that selecting a perfume is a deeply personal experience, and we want you to feel completely confident with every purchase. Please read our return and refund policy carefully.
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Refund Method
Original Payment
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Refund Timeline
5–7 Business Days
01
Return Eligibility
We accept returns within 7 days from the date of delivery. To be eligible for a return, the item must meet the following conditions:
✓ Eligible for Return
- Damaged or broken bottle on arrival
- Wrong product delivered
- Tampered or unsealed packaging
- Leaking bottle received
- Missing items from order
✗ Not Eligible for Return
- Product has been used or sprayed
- Original seal has been removed
- Change of mind or fragrance preference
- Request after 7 days of delivery
- Purchased during clearance / sale
Due to the nature of perfume products, we are unable to accept returns for opened or used items for hygiene and safety reasons.
02
How to Initiate a Return
To request a return, please follow these steps:
1
Contact Us
Email us at support@dariusscents.com within 7 days of delivery with your order number and reason for return.
2
Send Photographs
Attach clear photographs of the damaged, incorrect, or tampered product and its packaging.
3
Approval & Pickup
Once approved, we will arrange a reverse pickup through Shiprocket at no charge to you.
4
Refund / Exchange
After quality inspection, your refund or exchange will be processed within 5–7 business days.
03
Refund Process
Approved refunds will be credited back to your original payment method:
- PhonePe / UPI — Refunded within 5–7 business days
- Credit / Debit Card — Refunded within 7–10 business days (depending on your bank)
- Net Banking — Refunded within 5–7 business days
- Store Credit — Available instantly upon request
We do not offer cash refunds. Shipping charges are non-refundable unless the return is due to an error on our part.
04
Exchange Policy
If you received a damaged or wrong product, you may opt for an exchange instead of a refund. Exchanges are subject to product availability. We will dispatch the replacement product after receiving and inspecting the returned item. Shipping for the replacement is complimentary.
05
Cancellation Policy
Orders can be cancelled within 12 hours of placement, provided they have not yet been dispatched. To cancel, email us immediately at support@dariusscents.com with your order number.
Once the order has been shipped via Shiprocket, cancellation is not possible. You may initiate a return after receiving the product as per our return policy.
06
Damaged or Lost in Transit
If your order arrives damaged or does not arrive within the expected delivery window, please contact us within 48 hours of the expected delivery date. We will coordinate with Shiprocket to investigate and resolve the issue, including filing a claim if necessary. We will offer a replacement or full refund depending on the outcome.