We collect information you provide directly to us when you create an account, place an order, or contact us for support. This includes:

• Full name, email address, phone number
• Billing and shipping address
• Payment information (processed securely via PhonePe — we do not store card details)
• Order history and preferences
• Messages or communications you send us

We also automatically collect certain data when you visit our website, including IP address, browser type, device information, pages viewed, and referring URLs.

The information we collect is used solely to enhance your experience and deliver our services. Specifically, we use it to:

• Process and fulfil your orders via Shiprocket
• Send order confirmations, tracking updates, and invoices
• Process payments securely through PhonePe payment gateway
• Respond to your queries and provide customer support
• Send promotional offers and updates (only with your consent)
• Improve our website, products, and overall user experience
• Comply with legal obligations and prevent fraud

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted partners in limited circumstances:

• Shiprocket — to arrange and track delivery of your orders
• PhonePe — to process payments securely
• Courier Partners — only the details required for delivery
• Legal Authorities — if required by law or court order

All our third-party partners are bound by their own privacy and security policies.

All transactions on Darius Scents are processed through PhonePe, a secure and RBI-compliant payment gateway. We do not store, process, or transmit your card number, CVV, or banking credentials on our servers. All payment data is encrypted using SSL technology.

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, keep your cart intact, and understand how visitors use our website. You may disable cookies in your browser settings, though some features of our site may not function properly as a result.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal requirements, resolve disputes, and enforce our agreements. When your data is no longer needed, we securely delete or anonymize it.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at the email below.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the revised policy on our website with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.